As a CEO who has weathered the storms — both on and off the court — and celebrated the wins in the staffing industry, I often reflect on the critical role coaching and mentorship play in developing talent. Just like in basketball, where a coach identifies potential in players and refines their skills to win championships, the staffing industry thrives on spotting and nurturing talent to drive success for our clients and our teams.

The Art of Spotting Talent: Seeing beyond the resume

Early in my career, I learned that the best hires aren’t always the ones with the perfect resumes. Sometimes, they are the ones who show resilience, curiosity, and an eagerness to learn. In one of my first big hires, I took a chance on someone who had less experience but an unmistakable drive. That person is now a key leader in our organization, demonstrating that you don’t just hire for what someone has done—you hire for what they could become.

In staffing, this translates to identifying the “raw talent”—those individuals who have the foundational skills and the right mindset but need guidance to harness their potential. It’s akin to spotting a young basketball player who might not yet have the perfect jump shot but possesses the agility, determination, and willingness to improve.

Mentorship as the Secret Sauce: From rookie to MVP

A successful basketball team thrives on mentorship. A veteran player takes a rookie under their wing, shares tips, provides feedback, and helps them navigate the highs and lows. The same principle applies in staffing. A few years ago, we initiated a mentorship program pairing seasoned recruiters with new hires. The results? Not only did the rookies find their footing faster, but they also brought fresh perspectives that reinvigorated our veterans. It became a win-win

Mentorship is not just about imparting wisdom; it’s about listening, empowering, and encouraging others to think big. It’s about creating a space where they can fail fast, learn faster, and grow beyond their wildest expectations.

Training Programs: Keeping the bench warm and ready

Just as a coach wouldn’t send a player onto the court without preparation, we shouldn’t expect our employees to excel without the proper training. Continuous learning is crucial in this industry. From upskilling programs in digital recruiting techniques to sessions on empathetic communication, training ensures that our team is always game-ready, no matter what the market throws our way.

Industry Insights: The future belongs to the agile and the adaptable

The staffing industry is evolving. As technology reshapes how we recruit and retain talent, those who blend traditional relationship-building with cutting-edge tools will come out ahead. However, even with AI and automation on the rise, one thing remains unchanged: the value of human connection. It’s the personal touches—like a recruiter who remembers your dog’s name or a manager who checks in just to see how you’re really doing—that make the difference. These are the “game-winning shots” that set great staffing firms apart from the rest.

Five actionable takeaways for leaders in staffing:

• Scout for potential, not perfection: Look beyond the resume. Assess for traits like grit, adaptability, and eagerness to learn. The best talent often needs a little refining, not a complete overhaul.
• Create structured mentorship programs: Pair new hires with seasoned team members. This fosters growth for both, creates a culture of continuous learning, and accelerates onboarding.
• Invest in continuous training: Keep your team on top of industry trends and soft skills. A well-trained team is your greatest asset and your strongest competitive advantage.
• Foster a culture of feedback and growth: Just like in basketball, feedback should be constructive and continuous. Make room for mistakes and learning moments—these are your team’s practice sessions for game day.
• Adapt and innovate relentlessly: Stay ahead of industry shifts. Combine tried-and-true recruitment practices with new technology to build a hybrid approach that serves your clients better and keeps your team engaged.

In staffing, as in sports, success comes from a strong foundation, continuous practice, and the belief that each team member can—and will—become an MVP. So, as you step into this next quarter, remember: you’re not just building a team; you’re building a legacy.

Game on!