Customer Service Rep DETAILS 8am – 4:30pm Mon – Fri Pay Range $20 – $25 Location: Milwaukee, WI About the Customer Service Rep role – Greet customers warmly and ascertain their reason for calling, emailing, or arriving in person – Follow communication procedures, guidelines, and policies – Advise on company information accurately and completely – Answer questions about terms of sale – Enter orders and production jobs, and provide work instructions to the plant with accuracy – Assist with refunds and exchanges – Provide Certificates of Analysis to the customer via email or the drivers – Open and maintain customer accounts by acquiring payment and other pertinent information such as addresses and phone numbers – Verify customer information via telephone or email – File documents – Act as the company gate keeper – Direct phone calls to the appropriate person or take complete and accurate phone messages – Manage large amounts of incoming calls and emails – Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up with the customer to ensure a satisfactory resolution was achieved. Why Work With Crown Staffing – MEC Health, Vision, and Dental – Competitive pay – Weekly pay – Direct deposit with pay card option – No fees for our services and ongoing support – Opportunities for permanent placement and career advancement – Supportive work environment focused on teamwork and employee welfare Apply now, for the Customer Service Rep!

– High school diploma or GED – Proven customer support experience – Knowledge of the chemical industry – Computer literacy, competency in the use of standard office software applications, and typing proficiency – Familiarity with standard office equipment